Our Commitment to Our Customers
We want you to be completely delighted with your purchase and your shopping experience at BeadifulBABY. If you are unsatisfied with your purchase, please call us at 1-888-707-7772 first to explain your concern or issue. We will make every reasonable effort to accommodate you and correct the situation to your satisfaction.
Ordered the Wrong Size?
If you ordered a custom beaded bracelet or custom beaded necklace and now find you need a smaller or larger size, use our convenient resizing service.
I Entered the Wrong Engraving! Help!
We understand typos happen. If you accidentally entered the wrong engraving on an item you ordered from us, we can help. If an item is sterling silver rhodium, we can offer a new item to you at cost, as rhodium items cannot be sanded down to re-engrave. Your original item will need to be returned to receive a second re-engraved item at cost. If the item is sterling without rhodium, we can sand down the engraving and redo the engraving for the cost you paid to engrave the item originally. If engraving was free on your item, add $10 per side to re-engrave the item. Plus the cost to ship the item to you. Call us to get specific re-engraving details on your item as items do vary.
90-Day Return Policy
If you are not completely satisfied with your purchase, you may return any unengraved, unworn item in its original condition and packaging within 90 days for a refund of the purchase price of the item (plus sales tax if applicable).
Some limitations apply. Please see the Return Limitations section for complete details.
Refunds will be given in the original form of payment. The amount credited will be the item purchase price plus sales tax, less the shipping charges and any restocking fees (if applicable). Items that shipped "free" are subject to actual shipping costs incurred (typically $5.00).
Return Limitations
Engraved items cannot be returned for a refund. If you believe there is a defect in workmanship or quality, please call us toll-free at 1-888-707-7772, so we can correct the issue. Normally, this involves replacing a defective engraved item at no cost to you.
A 15% restocking fee may apply to returned items that are personalized, but not engraved. An example would be a personalized name bracelet with letter beads spelling a name which required de-stringing (cutting the wire) upon return.
Charges for gift-wrapping and gift cards are non-refundable except in the case of a defect or error on our part.
How to Make a Return
Please Note - Engraved items cannot be returned for a refund. We will not accept items that are damaged, altered, or show signs of wear.
- Fill Out the 90-Day Return Form
- Download 90-Day Return Form (PDF1 - 12.2 KB) • 1requires Adobe® Acrobat Reader free download
- Package Your Return
Package your return in its original packaging materials. Include all accompanying items such as gift boxes, matching satin pouches, pearl appraisal reports, and the completed 90-Day Return Form - Ship Your Package
Ship your return package to the following address.
BeadifulBABY®
Attn: Returns Dept.
3245 Main Street
Suite 235-204
Frisco, TX 75034 - Insure Your Return Package
We are not responsible for lost or damaged returns, therefore, we recommend all return packages be shipped with insurance and delivery confirmation and/or a tracking number. Return shipping is the responsibility of the customer. Original shipping costs are not refundable and will be deducted from the refund amount.Once we receive your returned item in our returns department, please allow us 1-5 business days to process your refund.